At the time of your appointment, you’ll need to be set up in a quiet, private space, with a comfortable chair. Please do not lie on your bed. Your therapist needs to see your head and shoulders for the duration of the session.  Let people know that you’re not available to them for a couple of hours. Make arrangements to secure your animals. Grab a glass of water.

At the appointed time, your therapist will send you a request to join a Zoom meeting, so have the app open prior to the session time. Respond using the video icon – both sound and vision are important. We will be prompt, and won’t keep you waiting. If for any reason there is a technical issue and we cannot connect, you’ll be contacted on the phone number you have provided. If we haven’t connected with you by Zoom within 5 minutes of your booked session time no doubt we’ll be trying to get in touch so please turn your phone back on in that case.

It is important that your internet connection is strong, and that you have either working speakers and a microphone, or a headset with a microphone attached to your device. If you are using a desktop computer it will need to have a camera and speakers.

At the time of your appointment, make sure all your alerts – email, SMS, social media apps, etc – are OFF. This is really important. Close off any programs or apps that you are not using. You need to focus, and we need you to be without distraction.